1. Definitions

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1.1 “Company”, “we”, “us”, “our” refers to Vigilantes LTD.
1.2 “You”, “user”, “customer” refers to any individual accessing or using our services.
1.3 “Website” refers to any web pages hosted via Wix under Vigilantes LTD.
1.4 “Services” include online and in-person coaching, classes, workshops, competitions, merchandise, and digital courses.
1.5 “Digital Content” means downloadable programmes, courses, videos, and any proprietary material supplied by us.
1.6 “Subscription” means recurring payments for coaching services.

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2. Company Information

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2.1 The website and services are operated by Vigilantes LTD, a limited company registered in the United Kingdom.
2.2 Contact details:
a) Email: vigilantesstreetworkout@gmail.com
b) Phone: 07759 075430

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3. Acceptance of These Terms

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3.1 By accessing our website or purchasing services, you agree to be bound by these Terms & Conditions.
3.2 If you do not agree, do not use our website or services.
3.3 We may amend these terms at any time, and updates will take effect upon publication.

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4. Services Provided

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4.1 We offer:
a) Online coaching
b) In-person coaching and classes
c) Workshops and training events
d) Competitions
e) Digital training programmes and courses
f) Clothing and merchandise
4.2 Services may be delivered via third-party tools including email, WhatsApp, Wix, and video communication platforms.
4.3 No user account creation is required to use our website.

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5. Eligibility

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5.1 There is no minimum age to access the website.
5.2 Individuals under 18 must have parental/guardian consent to participate in coaching or competitions.
5.3 By purchasing services, you confirm you are medically fit to exercise and accept full responsibility for your participation.

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6. Payments

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6.1 Payments are accepted through:
a) Wix Payments
b) Stripe
c) PayPal
6.2 Prices are listed in GBP and may change without notice.
6.3 Payment must be made in full before services are delivered unless stated otherwise.
6.4 Subscriptions will renew automatically until cancelled.

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7. Free Trials

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7.1 Some subscriptions may include a free trial period.
7.2 If you do not cancel before the trial ends, billing will automatically begin.

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8. Cooling-Off Period (UK Consumer Law)

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8.1 Under the Consumer Contracts Regulations, you have a 14-day cooling-off period.
8.2 By choosing to begin coaching or digital services immediately, you agree to waive your right to a full refund.
8.3 If cancellation occurs within 14 days and service has begun, a partial refund may apply for unused services.
8.4 Clothing and merchandise may be returned within 14 days if unused and in original condition.

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9. Refunds & Cancellations

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9.1 No refunds are offered once coaching sessions or digital content have been delivered.
9.2 Clothing refunds are allowed only for unused items returned within 14 days.
9.3 Competition entry fees may be non-refundable unless specified.
9.4 Subscription plans may be cancelled at any time; however, charges already paid are non-refundable.

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10. User Responsibilities

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10.1 You agree to:
a) Train safely and within your limits
b) Follow any instructions provided by coaches
c) Notify us of any medical concerns
d) Use services only for personal use
10.2 You acknowledge the inherent risks of physical exercise.
10.3 You are responsible for ensuring a safe training environment when exercising remotely.

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11. Fitness & Medical Disclaimer

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11.1 We are not medical professionals and do not provide medical advice.
11.2 You participate in training at your own risk.
11.3 Results are not guaranteed.
11.4 Vigilantes LTD is not liable for injury, health issues, or adverse effects that occur during training.

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12. Intellectual Property

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12.1 All content, including programmes, videos, images, and course materials, is the property of Vigilantes LTD.
12.2 You must not:
a) Copy, distribute, or share content
b) Resell or replicate any programmes
c) Upload our material to external platforms
12.3 Breach of these terms may result in legal action under UK copyright law.

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13. Use of Client Images

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13.1 We may use client images, progress photos, or videos only with your explicit verbal or written consent.
13.2 You may withdraw consent at any time by contacting us.

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14. Competitions

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14.1 By entering a competition, you agree to follow event rules provided at registration.
14.2 Judge decisions are final.
14.3 You acknowledge the physical risks involved in competition participation.
14.4 Refund policies for competitions will be stated during entry.

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15. Liability

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15.1 Nothing in these terms limits liability for death or personal injury caused by negligence.
15.2 To the fullest extent permitted by UK law, we exclude liability for:
a) Indirect or consequential losses
b) Loss of income or business
c) Injuries caused by misuse of services
15.3 15.a Our total liability for any claim shall not exceed the total amount paid by you for the service in question.
15.4 You accept responsibility for your actions during training and events.

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16. Data Protection & Privacy (UK GDPR)

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16.1 We collect the following data:
a) Name
b) Email
c) Phone number
d) Photos and progress images
e) Medical information voluntarily provided
f) User habits and preferences
16.2 We do not use:
a) Google Analytics
b) Meta Pixel
c) Any third-party behavioural tracking tools
16.3 You have the right to:
a) Access your data
b) Request deletion
c) Correct inaccuracies
d) Restrict processing
16.4 Data is used solely for service delivery and is not shared with third parties unless required by law.

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17. Governing Law

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17.1 These Terms & Conditions are governed by the laws of England and Wales.
17.2 Any disputes will be handled exclusively by the courts of England and Wales.

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18. Contact Information

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For cancellations, questions or complaints, contact:
📧 vigilantesstreetworkout@gmail.com
📞 07759 075430